A chatbot to plug e-governance information gaps

LAHORE: Getting access to government services can prove costly, time-consuming and confusing. Though a myriad of services are provided through free government-run e-platforms, these remain fragmented across various domains, forcing people to run from pillar to post just to ascertain how they should go about availing a specific service. To solve this problem, a Karachi-based developer has come up with a simple yet elegant solution. The ‘Ask Pakistan’ platform, the brainchild of Raheel Siddiqui, is a website where a chatbot can help people seeking government services obtain the required…