Air rage incidents in Japan surge, led by late check-in ‘flashpoint’

Airline employees in Japan are experiencing a surge in abuse incidents from customers linked to delays or cancellations of flights or from being refused boarding due to late check-in, according to a survey. Some 30 per cent of ground staff or cabin crew reported bearing the brunt of passengers’ anger over such matters in the past year, according to the survey by the Japan Federation of Aviation Industry Unions released last month, rising from 7 per cent in its previous survey in 2023. In...