Disasters
Why bosses find 'I'm sorry' so hard to say, and how to do it properly
CNA
Published 25 Oct 2026, 12:30 am·1 h ago·1 min read
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Business founder Kelvin Kao says bosses should be willing to apologise to their staff if they get something wrong, but many seem reluctant to do so for reasons such as fear of reputational damage or even legal liability.
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